Last Updated: [20 July 2026]
At SimEasy, a brand operated by BSR MOBILES, we begin processing orders as soon as payment is confirmed to ensure fast dispatch. Please read our Cancellation Policy carefully before placing your order.
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1. Business Information
Business Name: BSR MOBILES
Brand Name: SimEasy
GSTIN: 33KGFPS7006R1ZM
Registered Address
BSR MOBILES
GROUND FLOOR, No.7/78, RAJESWARI LAY OUT,
BEGEPALLY, HOSUR, Krishnagiri, Tamil Nadu, 635126
Email: support@simeasy.in
WhatsApp: +91 74488 99669
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2. Order Cancellation
Customers may request to cancel an order only before it has been packed or dispatched.
To request a cancellation, please contact us immediately via WhatsApp or email with your Order ID.
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3. Orders That Cannot Be Cancelled
Cancellation requests will not be accepted if:
The order has already been packed.
The order has been handed over to the courier partner.
The order has been dispatched.
The product has already been delivered.
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4. Cancellation Approval
All cancellation requests are subject to verification by our team.
If your order has not yet been processed for dispatch, we will approve your cancellation request.
If the order has already entered the shipping process, the cancellation request may be declined.
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5. Refund for Cancelled Orders
If your cancellation request is approved, the refund will be processed to the original payment method used while placing the order.
Estimated refund timelines:
UPI Payments: 1–3 Business Days
Payment Gateway / Cards / Net Banking: 5–7 Business Days
Actual credit timelines may vary depending on your bank or payment service provider.
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6. Incorrect Orders by Customer
Customers are responsible for reviewing all order details before making payment.
Orders placed with:
Incorrect phone model
Wrong colour selection
Incorrect shipping address
Incorrect contact details
may not be eligible for cancellation after processing has begun.
If you notice an error, please contact us immediately. We will make every reasonable effort to assist before dispatch.
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7. Orders Cancelled by SimEasy
We reserve the right to cancel an order in situations including, but not limited to:
Product unavailable or out of stock.
Pricing or listing errors.
Payment verification failure.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Circumstances beyond our reasonable control.
If we cancel your order, you will receive a full refund to your original payment method.
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8. Contact Us
For cancellation requests or assistance, please contact:
BSR MOBILES
Brand: SimEasy
GROUND FLOOR, No.7/78, RAJESWARI LAY OUT,
BEGEPALLY, HOSUR, Krishnagiri, Tamil Nadu, 635126
Email: support@simeasy.in
WhatsApp: +91 74488 99669
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