Last Updated: [20 July 2026]
Thank you for shopping with SimEasy, a brand operated by BSR MOBILES. This Shipping Policy explains how we process, dispatch, and deliver your orders across India.
By placing an order with us, you agree to the terms outlined below.
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1. Business Information
Business Name: BSR MOBILES
Brand Name: SimEasy
GSTIN: 33KGFPS7006R1ZM
Registered Address
BSR MOBILES
GROUND FLOOR, No.7/78, RAJESWARI LAY OUT,
BEGEPALLY, HOSUR, Krishnagiri, Tamil Nadu, 635126
Email: support@simeasy.in
WhatsApp: +91 74488 99669
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2. Service Area
We currently deliver orders across India.
At present, we do not offer international shipping.
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3. Order Processing
Orders are processed after successful payment confirmation.
Orders are generally processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
Please note that order processing and shipping are separate stages.
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4. Shipping Time
Estimated delivery timelines:
Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote Locations: 5–10 Business Days
These are estimated delivery timelines and may vary depending on the courier partner and delivery location.
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5. Shipping Charges
Shipping charges (if applicable) will be displayed before payment.
From time to time, we may offer Free Shipping on selected products or promotional campaigns.
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6. Order Tracking
Once your order is shipped, you’ll receive:
Courier Partner Name
Tracking Number
Tracking Link
Tracking details will be shared via WhatsApp or other contact details provided during your order.
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7. Delivery Attempts
Our courier partners usually make multiple delivery attempts.
If delivery cannot be completed due to:
Incorrect address
Incorrect phone number
Customer unavailable
Refusal to accept delivery
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch.
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8. Address Accuracy
Customers are responsible for providing:
Correct Name
Complete Delivery Address
Landmark (if applicable)
PIN Code
Mobile Number
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
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9. Delayed Deliveries
Delivery may be delayed due to circumstances beyond our control, including:
Weather conditions
Natural disasters
Public holidays
Political disturbances
Transport disruptions
Courier delays
Government restrictions
We appreciate your patience in such situations.
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10. Damaged Packages
If you receive a package that appears damaged or tampered with:
Record a continuous unboxing video from the moment the sealed package is opened.
Take clear photographs of the package and product.
Contact us within 48 hours of delivery.
Please refer to our Refund & Replacement Policy for detailed claim procedures.
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11. Lost Shipments
If your shipment is confirmed as lost in transit by the courier partner, we will investigate the matter.
Upon successful verification, we will arrange either:
A replacement (subject to stock availability), or
A full refund.
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12. Delivery Confirmation
Once the courier partner marks the shipment as Delivered, the order will be considered successfully delivered.
If you believe there has been an error, please contact us immediately so we can coordinate with the courier partner.
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13. Contact Us
For any shipping-related queries, please contact:
BSR MOBILES
Brand: SimEasy
GROUND FLOOR, No.7/78, RAJESWARI LAY OUT,
BEGEPALLY, HOSUR, Krishnagiri, Tamil Nadu, 635126
Email: support@simeasy.in
WhatsApp: +91 74488 99669
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