Last Updated: [20 July 2026]
At SimEasy, a brand operated by BSR MOBILES, customer satisfaction is our priority. We carefully inspect every order before dispatch. However, if you receive a damaged, defective, incorrect, or improperly fitting product, we’re here to help.
Please read our Refund & Replacement Policy carefully before placing an order.
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1. Business Information
Business Name: BSR MOBILES
Brand Name: SimEasy
GSTIN: 33KGFPS7006R1ZM
Registered Address:
BSR MOBILES
GROUND FLOOR, No.7/78, RAJESWARI LAY OUT,
BEGEPALLY, HOSUR, Krishnagiri, Tamil Nadu, 635126
Email: support@simeasy.in
WhatsApp: +91 74488 99669
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2. Eligible for Refund or Replacement
You may request a refund or replacement if you receive:
A damaged product during transit.
A defective product.
An incorrect product.
A phone case that does not fit the phone model ordered.
Requests must be submitted within 48 hours of delivery.
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3. Proof Required
To help us investigate your request, you must provide:
An unboxing video recorded from the moment the sealed package is opened (without any cuts, pauses, or edits).
Clear photos showing the issue.
Your Order ID or payment details.
Without sufficient proof, we may be unable to approve your claim.
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4. Inspection & Verification
Every refund or replacement request is carefully reviewed by our Quality Assurance team.
After receiving the required evidence, we will:
Verify the issue.
Assess eligibility.
Inform you of the decision.
Our decision will be based on the evidence provided and our internal quality checks.
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5. Replacement Policy
If your claim is approved, we may provide a replacement for:
Damaged products
Defective products
Incorrect products
Improperly fitting cases
Replacement orders are usually dispatched within 2–5 business days after approval, subject to stock availability.
If the same product is unavailable, we may offer:
An equivalent replacement, or
A refund.
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6. Refund Policy
If your request is approved and a refund is applicable, the refund will be processed to the original payment method used while placing the order.
Estimated refund timelines:
UPI Payments: 1–3 Business Days
Payment Gateway / Cards / Net Banking: 5–7 Business Days
Actual credit timelines may vary depending on your bank or payment service provider.
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7. Non-Returnable & Non-Refundable Items
Refunds or replacements will not be provided for:
Change of mind after purchase.
Incorrect phone model selected by the customer.
Normal wear and tear after use.
Damage caused by misuse, improper installation, or accidental drops.
Minor variations in color due to screen display settings.
Products damaged after successful delivery.
Requests submitted after 48 hours of delivery.
Claims without the required unboxing video or supporting evidence.
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8. Cancellation Policy
Orders may be cancelled only before dispatch.
Once an order has been shipped, cancellation is not possible.
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9. Return Shipping
If a return is required:
We will provide return instructions after approving your request.
In eligible cases, return shipping may be arranged by us or reimbursed, depending on the situation.
Returned products must be unused (except where necessary to verify a fitting issue), complete, and include the original packaging and accessories.
Do not return any product without receiving instructions from our support team.
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10. Right to Reject Claims
We reserve the right to reject any refund or replacement request if:
The claim is found to be false or fraudulent.
Required proof is not provided.
The product has been intentionally damaged.
The request does not meet the conditions of this policy.
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11. Contact Us
For any refund or replacement request, please contact us:
BSR MOBILES
Brand: SimEasy
GROUND FLOOR, No.7/78, RAJESWARI LAY OUT,
BEGEPALLY, HOSUR, Krishnagiri, Tamil Nadu, 635126
Email: support@simeasy.in
WhatsApp: +91 XXXXX XXXXX
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